PROGRESS ON ROLLING OUT E-FIBRE BRODBAND AVAILABILITY FOR NEW STREET
I have been in contact on numerous occasions with Eircom and I also made contact with the communications regulator, Comreg, to try to secure progress.
I am glad to report that Comreg has responded to me with a positive update on the situation (see below).
Comreg has informed me that it has engaged independent technical consultants in order to progress the matter and that significant progress has been made. Comreg now hope that operators will agree to the introduction of new services in the coming weeks, with services being offered to end-users at some point after that.
I will keep in contact with both Eircom and Comreg regarding this matter to ensure that fibre services will be available in New Street in the very near future.”
Brendan Griffin TD – 087 6528841
Copy of Email from Comreg Dated Friday, April 10th 2015
Dear Deputy Griffin,
I am writing in response to your query dated 12 February 2015 in relation to the availability of eFibre services in Killarney.
The issue of delays associated with eFibre delivery arises from the fact that different technical solutions are required when an end-user is connected to an Eircom exchange directly as opposed to being connected to an Eircom street cabinet. Eircom decided that the eFibre service would initially be available only to cabinet connected customers and it was after their initial rollout of eFibre from the cabinet that they considered offering such services to end-users directly connected to the exchange.
Eircom commenced discussions with other telecoms service providers last year regarding achieving agreement on making services available to directly connected end-users. These discussions are technical in nature and Eircom require these discussions to take place with other operators when new services are introduced on Eircom’s network, in particular where these new services could impact the services already enjoyed by existing customers. This is the standard approach adopted in all EU countries where different service providers offer services over a shared copper network and the introduction of services is through agreement.
In this case the Industry could not agree on the introduction of the proposed new service as there were concerns from a number of telecoms service providers regarding potential impacts on existing broadband customers. As agreement could not be reached ComReg intervened in order to avoid further delay and expedite the delivery of high speed services to end-users who are directly connected to an exchange and also in order to ensure that there was minimum degradation to the service of existing customers.
ComReg engaged independent technical consultants in order to progress the matter and with ComReg’s input significant progress has been made and it is hoped that operators will agree to the introduction of new services in the coming weeks, with services being offered to end-users at some point after that.
As opposed to delaying the introduction of the new service ComReg is endeavouring to facilitate agreement and has procured expert independent technical advice in order to move the process forward in order to allow industry achieve an agreement which sees the launch of this important new service while not impacting on the quality of service offered to existing customers.
I trust the above clarifies the situation.
Consumer Escalations – Commission for Communications Regulation
Copy of Email from Eircom Dated December 11th 2014
Subject: Killarney- broadband problem
The issue here is as the customer outlined to yourself. His line is directly fed from the exchange. Hence it doesn’t go via a cabinet. As part of our fibre rollout, we have developed alternative technical solutions, however these have not been approved by the Regulator. The discussions are ongoing and it is a frustration for Eircom that we can’t get agreement to deploy this solution. We remain hopeful that a way forward can be found and there are further meetings next week, but as of now I can’t offer a timescale. We may know more in the coming weeks before Christmas, so please stay tuned.